–  A member’s Boiler had broken down, the Council had told her that they could not replace it until August. Due to the member’s extra health concerns they should not be carrying boiling water around.

The Information and Advice officer liaised with the Sensory Impairment Team who were able to support the member internally, making the positive commitment to replace her boiler much earlier than initially planned.

The member in question now has full use of hot water in her house and is ‘very grateful for the help received’. This has made a ‘massive difference’ to her life.